Articles & guides
Practical answers for missing recordings, unclear checkout errors and changes to Checkout Blocks. Start with the quick checks; open the detailed guide when you need it.
Four focused guides. Clear checks before technical detail.
Developer handoffs
Prepare a reviewed staging evidence packet for one stuck shipping recalculation, then agree on a targeted follow-up if request metadata is not enough.
Read articleCheckout compatibility
Will a custom field survive the move to Checkout Blocks? Check its final value in the saved order and the view your fulfilment team uses.
Read articleCheckout diagnostics
No recording after a checkout visit? Check capture, consent, visit eligibility and filters before investigating storage or your host.
Read articleCheckout troubleshooting
A shopper submits checkout but cannot see what went wrong. Check the error message, the route to the field and keyboard focus.
Read articleCheckout diagnosis
Checkout showed an error, but an order exists. Check the order and payment state before asking the shopper to pay again.
Read article
